About ACCESS

ACCESS, the place to start building your future today. ACCESS delivers a unique and diverse assortment of labour market services and support frameworks, including education, training, employment advising, and financial assistance to members of the urban Indigenous community. Our mission is to increase the Indigenous participation in the labour market. We develop strong partnerships with organizations and employers, understanding their employment needs and matching them to the needs of our trained and supported Indigenous clients, ensuring a successful outcome for both parties.

Our core values of Respect, Honor, Sharing, Kindness are active in our dynamic and supportive work environment.

Position Description

Reporting to the Director of Employment Services, the Administrative Assistant serves as the first point of contact for clients accessing Employment Services programs. As the face of ACCESS, this position plays a key role in creating a welcoming, professional, and culturally respectful environment while providing administrative and operational support to the Employment Services team.

The Administrative Assistant possesses a thorough understanding of ACCESS programs and services and communicates information effectively to clients in person, by telephone, and through other communication channels.

Key Responsibilities

• Serve as the primary point of contact for clients, visitors, and stakeholders, delivering exceptional customer service and representing ACCESS in a positive and professional manner
• Respond to general inquiries by telephone, email, and in person, providing information about ACCESS programs and services or directing inquiries to appropriate staff
• Welcome and assist clients attending scheduled and unscheduled appointments
• Support office operations by ensuring administrative processes are carried out efficiently and accurately
• Perform reception and front-desk duties, ensuring clients and members of the public are served efficiently and respectfully
• Coordinate incoming and outgoing mail, courier services, and deliveries
• Maintain office supply inventory and coordinate purchasing and replenishment of supplies
• Ensure filing systems and records are maintained accurately and confidentially.
• Additional duties as required

 Qualifications and Experience

• Post-secondary education in Office Administration, or a related field; or an equivalent combination of education and experience
• Minimum two (2) years of administrative and office experience, including reception, records management, data entry, and database administration
• Experience working with Indigenous peoples and communities is considered an asset, along with a demonstrated ability to build respectful, culturally informed relationships
• Strong computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), database management systems, and document preparation

Skills, and Abilities

• Demonstrated professionalism, discretion, and ability to maintain confidentiality
• Strong interpersonal skills with the ability to establish positive working relationships
• Excellent customer service skills and a welcoming, client-centered approach
• Exceptional organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines
• Excellent verbal and written communication skills
• Ability to work independently with a high level of attention to detail and accuracy
• Positive, energetic, and solution-focused attitude

Benefits 

• Extended health and dental, life insurance, EFAP (employee and family assistance plan), generous pension matching, professional development and more

Salary $46,800/$24.00 per hour based on a 37.5 hour week

Location – 110-1607-East Hastings St., Vancouver B.C.