About ACCESS

ACCESS, the place to start building your future today. ACCESS delivers a unique and diverse assortment of labour market services and support frameworks, including education, training, employment advising, and financial assistance to members of the urban Indigenous community. Our mission is to increase the Indigenous participation in the labour market. We develop strong partnerships with organizations and employers, understanding their employment needs and matching them to the needs of our trained and supported Indigenous clients, ensuring a successful outcome for both parties.

Our core values of Respect, Honor, Sharing and Kindness are active in our dynamic and supportive work environment. www.accessfutures.com

Position Description

Reporting to the Director of BladeRunners, the Indigenous Support Worker is responsible for the day-to-day program management of 38 housing units, located at 250 Powell Street, Vancouver, as well as providing culturally grounded, trauma-informed support to residents. This role supports resident success by fostering accountability, life skills development, community connection, and housing stability.

Key Responsibilities

• Manage tenancy intake, including application review, screening, interviews, and orientations
• Monitor compliance with the Program Agreement and address infractions using supportive interventions
• Provide consistent one‑to‑one check‑ins and supportive interventions to promote tenant stability and success
• Promote accountability related to employment, rent, budgeting, and program participation
• Connect residents with appropriate community resources and support services, including banking, identification, education, and counselling
• Conduct follow-up meetings for serious Program Agreement infractions with the tenant and implement additional support as needed
• Coordinate contingency services and respond to crises using non‑violent, trauma‑informed approaches
• Organize and facilitate mandatory monthly Resident Meetings (100% attendance required)
• Plan and facilitate monthly resident meetings, culturally focused activities, and community‑building events that encourage resident engagement and participation in community programs.
• Conduct regular suite inspections and coordinate cleaning, maintenance, and repairs
• Liaise and work with TBG building manager to ensure overall success of residents within the building and community
• Liaise with local agencies to deliver in-reach services (i.e. info sessions, one on one counselling, etc.)
• Provide Rent Ready programming to new residents – a component of the BladeRunners Program training
• Support tenants in their housing search and transition into other housing at program completion
• Maintain accurate program and tenant documentation and reports
• Other duties as assigned

 Qualifications & Experience

• Diploma/degree in social services related program or 3 years’ equivalent combination of education and experience
• Experience working with Indigenous peoples and communities is considered an asset, along with a demonstrated ability to build respectful, culturally informed relationships
• 2 years’ experience in supportive/shelter housing
• Knowledge of community resources and support services available in Vancouver’s Downtown Eastside (DTES).
• Ability to establish rapport and build trust with clients through exceptional communication and listening skills
• Strong ability to develop and maintain effective and collaborative internal and external working relationships in alignment with ACCESS Core Values
• Ability to work with minimal supervision, independently determine priorities, and consistently meet deliverables and deadlines
• Strong problem-solving skills with the ability to remain flexible, adaptable, and solution-focused under pressure
• Effective conflict resolution and de-escalation skills in challenging or high-pressure situations
• Strong understanding of client confidentiality, privacy, and professional boundaries

Skills and Abilities

• Strong verbal and written communication abilities paired with excellent listening and problem‑solving skills
• Strong interpersonal skills with a proven ability to work collaboratively
• Team‑oriented and aligned with organizational core values
• Demonstrates adaptability to shifting priorities and excels at effective priority setting
• Strong organizational and administrative skills
• Experienced with MS Office (Word, Excel, Power Point) and the ability to learn and embrace new systems
• Ability to pass a vulnerable sector criminal background check

Hourly Rate $30. 00 per hour/Annual Salary $58,500 based on a 37.5 hour work week.